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Tom Peters Quotes

"If a window of opportunity appears, don't pull down the shade."

"Test fast, fail fast, adjust fast."

"If no one is pissed-off with you then you are dead but just haven't figured it out yet."

"Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures."
Business

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."

"Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past."

"Communication is everyone's panacea for everything."

"If your company has a clean-desk policy, the company is nuts and you're nuts to stay there."

"We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments."

"Excellent firms don't believe in excellence - only in constant improvement and constant change."

"Give a lot, expect a lot, and if you don't get it, prune."

"All business success rests on something labeled a sale, which at least momentarily weds company and customer."

"Celebrate what you want to see more of."

"Design is so critical it should be on the agenda of every meeting in every single department."

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